We strive to ensure that all our unlocking services are performed successfully and meet your expectations. However, if you are not satisfied with the service or if the unlocking process was unsuccessful, we offer the following refund options:

Eligibility for Refunds:

• Unlocked Device Not Working: If the unlocking service fails to work (e.g., the device is still locked or cannot connect to the network after successful unlocking), you are eligible for a full refund.
• Incorrect Unlock Code: If the unlock code provided by us is incorrect and cannot unlock your device, we will provide a full refund.
• Device Ineligibility: If your device is not supported for unlocking due to model, carrier, or other restrictions that we were not made aware of at the time of purchase, we will provide a full refund.
• Refund Requests: To request a refund, please contact our customer support team within 30 days from the date of service. You will need to provide your order number and any relevant information to help us resolve the issue.

Non-Refundable Cases:

• Wrong Information Provided: Refunds will not be issued if incorrect device details (e.g., wrong IMEI, model, or carrier) were provided at the time of purchase.
• Service Completion: Once the unlocking process is completed and the unlock code has been delivered, we cannot offer a refund if you simply change your mind or no longer require the service.
• Devices That Have Been Tampered With: Devices that have been physically damaged, modified, or tampered with in a way that affects the unlocking process are not eligible for a refund.
• Prepaid Unlock Services: If you opted for a special deal, discount, or prepaid service with an upfront fee, refunds are only available if the unlocking is unsuccessful.